Refund policy

We want you to be completely satisfied with your purchase! If for any reason you’re not happy, we accept returns of new, unused products within 30 days of the delivery date.

Conditions for Returns

• Eligibility: Products must be returned in their original condition, unused, and in the original packaging.

• Hygiene Products: For hygiene and safety reasons, items such as electrodes are non-returnable if the tamper-evident seal has been broken or removed.

• Return Shipping: Customers are responsible for the cost of return shipping. Shipping fees are non-refundable.

Damaged or Defective Items

If you received a defective or damaged product, please contact our customer support at customerservice@axion-shop.com within 7 days of delivery. We will provide a replacement or issue a full refund at no cost to you.

How to Initiate a Return

To start a return, please contact our customer support at customerservice@axion-shop.com with your order number and details. Our team will provide instructions for the return process.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method. Refunds are typically processed within 5–10 business days.